Case Study Smart Assurance ™
Overview
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Company: John Holland
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Industry: Tunnel and Station Infrastructure (PPP)
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Challenge: Transitioning from contract award to full-scale operation
Executive Summary
In the Melbourne Metro Tunnel Project, one of Australia’s most significant Public Private Partnership (PPP) transport programs, John Holland, as a major delivery partner, aimed to enhance visibility and control over the contractual and regulatory obligations essential for a successful transition from construction to operations.
To enable this, Dolanto’s Smart Assurance™ a patented AI-powered compliance and assurance platform was deployed to streamline and standardise the process. In under 12 weeks, Smart Assurance surfaced, mapped, and aligned more than 3,000 obligations across five contracts, establishing a unified digital backbone for operational readiness and strengthening governance across the PPP ecosystem.
Challenges
Transitioning from the bid phase to operational delivery in a high-stakes public-facing project, an asset-intensive environment revealed key systemic challenges:
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800+ pages of contracts, technical requirements, and safety regulations.
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Disruption of organisational knowledge due to team handovers and turnover during mobilisation.
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Inconsistent role clarity, especially in legal, safety, and operational deliverables.
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Contractual risks unaccounted for in tender submissions, exposing gaps in delivery planning.
Despite deep domain knowledge, the organisation faced significant delivery risk without structured visibility and accountability.
Solution
Smart Assurance™ instantly transformed fragmented documents into a connected, structured compliance map.:
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Automated obligation extraction and mapping across legal, regulatory, and operational domains.
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Role-based accountability matrix auto-generated from obligation metadata.
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Cross-functional alignment workshops using insights from the platform.
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Full deployment within 8 weeks, with minimal internal resource demand.
Results & Benefits
Smart Assurance™ delivered measurable impact within weeks:
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Obligation Visibility
3000+ unique obligations surfaced and mapped. -
Role Clarity
100 % of obligations assigned to named roles/functions. -
Audit Readiness
Time to prepare internal assurance reports reduced by 80 – 85 % -
Cross-Functional Alignment
Aligned over 30 stakeholders across commercial, safety, legal, engineering, regulatory and interface functions. -
Delivery Risk Reduction
Enabled early contract planning by identifying required resource profiles and defining a realistic timeline.
Key Lesson Learned
Smart Assurance™ enabled the operator to transition with confidence, bridging contracts, standards, and regulations into a single source of actionable truth. The platform proved essential not just for compliance but for delivery performance, role clarity, and organisational trust and smarter contract negotiation in a cost constrain environment.