Case Study Smart Assurance ™​

Challenges

Smart Assurance™ addressed critical transition and compliance risks, including:

​

• Alignment Gaps: Need to harmonise new MR5 obligations with legacy frameworks from MR4 and understand the differences and similarities across system, process, roles & responsibilities,

• Time Pressure: Highly compressed transition window to evidence readiness and compliance.

• Complex Dependencies: Complex regulatory expectations.

• Limited Transparency: Manual reviews are unable to keep up with thousands of evolving requirements.

Solution

Smart Assurance™ rapidly transformed unstructured bid and contract documentation into structured compliance and readiness frameworks:

​

• Automated requirement comparison between MR4 and MR5 obligations.

• Mapped thousands of obligations to system owners (legal, safety, asset, operations).

• Surfaced role and accountability shifts using metadata alignment.

• Delivered structured inputs for transition planning, gap closure, and assurance reporting.

• Provided a smarter approach for transition and operational readiness

Results & Benefits​

Smart Assurance™ delivered measurable value across all phases of the MR5 program:

​

• Obligation Visibility: Entire obligations structured and aligned to MR5 governance framework

• Transition Planning: Readiness evidenced within accelerated timelines

• Role Clarity: Automatic mapping of accountabilities to function leads

• Assurance Reporting: Streamlined evidence base for audit, compliance, and readiness claims

Key Lesson Learned​

By embedding Smart Assurance™ into the MR5 bid and transition program, our Yarra Journey Makers achieved unprecedented clarity and accountability across a highly regulated transport environment. The assurance model enabled the consortium to evidence operational readiness, manage complex obligation shifts, and demonstrate compliance to the client setting a new benchmark for future public transport franchise transitions.