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Privacy Policy 

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Dolanto Pty Ltd (ABN 58 659 907 070) (“Dolanto”, “we”, “our” or “us”) is committed to protecting the privacy and security of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy describes how we collect, use, disclose, store and manage personal information in the course of our business activities, including through our website and our services. By engaging with Dolanto, accessing our website, or using our products and services, you agree to the terms of this Privacy Policy.

 

Purpose of this Policy: This Privacy Policy explains:

  • the types of personal information we collect

  • how personal information is collected, used and disclosed

  • how we store and secure personal information

  • how you may access or correct your personal information

  • how to contact us regarding privacy enquiries or complaints

We encourage you to read this policy carefully and contact us if you require further information or clarification.

 

About Dolanto : Dolanto is an Australian company providing infrastructure assurance advisory services and software solution. In delivering our services, we may collect and handle personal information relating to clients, prospective clients, suppliers, job applicants and website users.

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Personal Information We Collect: We collect only the personal information that is reasonably necessary for our functions or activities, or as required by law.

Information you provide to us. This may include:

  • Full name

  • Email address

  • Phone number

  • Company name

  • Job title

  • Information submitted through enquiry forms

  • Curriculum vitae, resumes and employment-related information

  • Bank account details for payment or invoicing purposes

 

Information collected automatically: We may collect certain information automatically when you interact with our website or digital services, including:

  • website analytics and interaction data (e.g. via Google Analytics)

  • IP address, browser type, device identifiers and technical metadata

  • usage information relating to Smart Assurance™ platform access and activity logs

  • cookies and similar tracking technologies

 

Sensitive Information: Dolanto does not collect sensitive information (as defined under the Privacy Act) unless required by law or voluntarily provided. We do not collect health, biometric, political, religious, union or similar categories of information.

 

How We Collect Personal Information: We may collect personal information through:

  • online enquiry, contact or booking forms

  • newsletter subscriptions

  • Email or telephone communications

  • Recruitment processes

  • cookies and website analytics

  • CRM systems

Where practical, we collect information directly from you. In some cases, we may receive information from third-party providers or platforms used to support our services.

 

Why We Collect and Use Personal Information: Dolanto collects and uses personal information for purposes including:

  • responding to enquiries or requests

  • onboarding new clients

  • processing payments, billing and invoicing

  • sending newsletters and communications

  • conducting website and product analytics

  • improving our products, services and user experience

  • undertaking recruitment activities

  • detecting and preventing fraud or security incidents

  • complying with legal or regulatory obligations

Where personal information is used for marketing, individuals may opt out at any time.

 

This information is used solely for the purpose of delivering, maintaining, and improving our services to  you. It is handled in accordance with Dolanto’s Information Security Management System (ISMS) aligned with ISO/IEC 27001.

 

Use and Disclosure of Personal Information: Dolanto will only use or disclose personal information:

  • for the primary purpose for which it was collected

  • for a related secondary purpose that you would reasonably expect

  • with your consent

  • where required or authorised by law

 

We may disclose personal information to third-party service providers who support our operations, including:

  • Microsoft (cloud hosting)

  • Microsoft 365 (email, document storage)

  • CRM

  • Google Analytics

  • Our financial system

  • Professional advisers such as auditors, lawyers and accountants

We do not sell or rent personal information to third parties.

 

Cross-Border Disclosure: Some of our service providers may store or process personal information in overseas locations. When this occurs, we take reasonable steps to ensure those providers handle information in accordance with acceptable privacy and security standards and this Privacy Policy.

 

Anonymity and Pseudonymity: Where lawful and practicable, individuals may choose not to identify themselves when interacting with Dolanto, such as when browsing our website. Certain services, however, cannot be provided without verified identity.

 

Data Quality: Dolanto takes reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. You are encouraged to notify us of any changes to your details.

 

Security of Personal Information: We take privacy and data security seriously. Dolanto implements a range of technical and organisational measures to safeguard personal information, including:

  • an ISO/IEC 27001-aligned Information Security Management System

  • secure cloud infrastructure and encrypted data storage

  • role-based access controls and authentication measures

  • continuous system monitoring and audit logging

  • regular staff training in privacy and information security

  • incident management and breach reporting processes

  • secure destruction or de-identification of information when no longer required

 

Access to Personal Information: You may request access to personal information we hold about you by contacting us at hello@dolanto.com.au.
We will respond within a reasonable timeframe. Access may be refused in circumstances permitted under the Privacy Act.

 

Correction of Personal Information: If you believe that personal information we hold about you is inaccurate, incomplete or outdated, please contact us. Where appropriate, we will update the information or notify relevant third parties of the correction.

 

Data Retention: Dolanto retains personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When no longer required, information is securely destroyed or de-identified in accordance with our ISMS and internal retention procedures.

 

Cookies and Website Tracking: Dolanto uses cookies and similar technologies to:

  • support website functionality

  • enhance user experience

  • perform website analytics via Google Analytics 4

You may adjust your browser settings to disable cookies, although doing so may impact website performance. Dolanto does not use cookies for targeted advertising.

 

Changes to this Policy: This Privacy Policy may be updated from time to time to reflect business, legal or technological changes. Updated versions will be published on our website with a revised “Last Updated” date.

 

Contacting Us: If you have any questions, concerns or complaints regarding this Privacy Policy or the handling of personal information, please contact:

 

 

Complaints will be handled promptly and in accordance with the Australian Privacy Principles.

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